Shipping policy

Shipping Policy

Last updated: September 2026

Processing Time

Orders are processed within 1–3 business days of payment confirmation. During peak periods or promotional events, processing may take up to 5 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Please note: Many items in our store ship directly from our partner brands via Shopify Collective. Delivery times may vary by brand, and items from different brands may arrive in separate packages.

Carriers

We ship via the following carriers, depending on your location and the fulfilling brand:

USPS – Standard and priority domestic shipping
FedEx – Domestic and international express
UPS – Domestic and international ground and express
DHL – International express
Partner brand fulfillment – Items sourced through our partner network may ship directly from the brand using their preferred carrier.

Estimated Delivery Times

Destination	Estimated Delivery
United States	3–7 business days
Canada	7–14 business days
Mexico	7–14 business days
Rest of World	10–21 business days

Delivery windows begin from the date of shipment, not the date of order. Delays due to customs, weather, or carrier disruptions are outside our control.

Free Shipping

Orders over $50 USD shipping within the United States qualify for free standard shipping. This offer applies to domestic US orders only; it is applied automatically at checkout. Shipping to Canada, Mexico, and the rest of the world is calculated at checkout.

Duties, Taxes & Customs

United States: Applicable sales tax is calculated and collected at checkout based on your shipping address.

Canada & Mexico: Duties and import taxes are calculated and included at checkout so there are no surprise charges upon delivery. Prices displayed include applicable taxes.

Worldwide: Orders shipped internationally may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total unless stated at checkout. Please check with your local customs office for more information before placing your order.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your order directly through the carrier's website or via your Mangrove account.

For orders fulfilled by partner brands, tracking information will be provided by the fulfilling brand and may arrive in a separate notification.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please:

Check your tracking information for updates.
Contact the carrier directly with your tracking number.
Reach out to us via our Contact page if the issue remains unresolved.

We will work with you and our fulfillment partners to locate your shipment. Please note that Mangrove is not liable for delays caused by carriers or customs authorities.